Support Policy
We guarantee free, unlimited technical support for any product you purchase, for an unlimited period after your purchase. Our products are well documented and easy to use, so we are confident you will rarely need support. However, should any unexpected situation arise, we are here to help.
E-mail is our preferred method of communication. We also offer two dedicated chat channels available exclusively to our customers (contact us for access). Support is provided in English and Spanish, and covers the current version of each product.
Upgrade Policy
- Minor updates: Changes to the last digit after the period (e.g., 1.35 → 1.36).
- Major updates: Changes to the first digit after the period (e.g., 1.35 → 1.40).
- Upgrades: Changes to the digits before the period (e.g., 1.35 → 2.00).
We guarantee free access to all minor and major updates, or upgrades for a period of six months after your initial purchase. After this initial period, updates remain free, but upgrades are available at a reduced price to keep your product current.
Maintenance Plan
As of January 1, 2010, all subscription maintenance plans have been discontinued. Instead, we charge a small one-time fee for upgrades — significantly lower than the previous plan costs.
Upgrade Prices
An upgrade fee is required once for products purchased before June 2021. If you purchased a product or its upgrade after June 2021, no additional upgrade fee is needed — your current code is valid for the current product versions. Please verify before purchasing.
Individual Upgrade Options: